FAQ
General Questions
What is the iHODL seed phrase card?
iHODL card is a physical card designed to securely store your cryptocurrency seed phrase offline, keeping it safe from hackers, and other unauthorized parties.
What is a seed phrase?
A seed phrase, also known as a recovery phrase, is a list of words used to restore access to your cryptocurrency wallet in case you forget your password or lose your device.
Why do I need a iHODL seed phrase card?
iHODL card provides a secure and convenient way to store your seed phrase, protecting your digital assets from unauthorized access and ensuring you can recover your wallet if needed.
Security and Encryption
How secure is iHODL card?
iHODL card uses BIP39 encryption and a proprietary storage system to protect your seed phrase from unauthorized access.
What kind of material is iHODL card made of?
Our card uses high grade 304-stainless steel for protection against fire, water and corrosion.
Is my seed phrase stored online?
No, your seed phrase is stored offline on the iHODL card, away from hackers and cyber threats.
Using iHODL card
How do I use iHODL card?
Simply record your seed phrase on the card, and it is safely stored.
Can I store multiple seed phrases on one card?
No, each iHODL card is designed to store 12-word seed phrase. The package includes 2 cards, which stores 24-word seed phrase (12x2 words). If you have multiple wallets or seed phrases, you will need to purchase additional cards.
Can I access my seed phrase online?
No, your seed phrase is stored offline on the iHODL card and cannot be accessed online.
Ordering and Shipping
How do I order iHODL card?
You can order iHODL card through our website, using our secure online checkout process.
What is the shipping time for iHODL card?
Shipping times vary depending on your location, but most orders are shipped within 24-48 hours and arrive within 3-7 business days.
Can I track my order?
Yes, you will receive tracking information via email once your order has shipped.
Returns and Refunds
Can I return my iHODL card?
Yes, you can return your unopened iHODL card within 30 days of purchase for a full refund.
How do I initiate a return?
Please contact our customer support team to initiate the return process.
Are returns free?
You will be responsible for the return delivery cost of the iHODL card.
Miscellaneous
Is iHODL card compatible with all cryptocurrency wallets?
Our card is compatible with BIP39 crypto currency and platforms.
Can I use the iHODL card for other types of sensitive information?
While the iHODL card is designed specifically for storing seed phrases.
How long will iHODL card last?
Our card is made with high-quality materials and is designed to last for many years, but it's recommended to replace it if it becomes damaged.